Miorat™ · Delivery Information
Shipping Policy
How orders are processed, fulfilled, shipped, tracked, and supported from checkout to arrival.
Policy Overview
Processing and carrier transit are separate.
Orders are normally processed within 7 business days. Estimated standard U.S. carrier transit is generally 10–15 business days after dispatch.
Order Processing
Orders are normally processed and dispatched within 7 business days after payment confirmation. Processing time is separate from carrier transit time and may be affected by holidays, promotional periods, product launches, or unusual order volume.
Standard United States Delivery
For supported U.S. destinations, estimated standard carrier transit time is generally 10–15 business days after dispatch. Estimates are not guaranteed arrival dates and may vary due to destination, weather, carrier operations, transportation disruptions, or peak-season volume.
Shipping Methods and Charges
Available shipping methods and applicable charges are displayed during checkout before payment. Charges may depend on destination, order value, product size, product weight, inventory location, and available services.
Fulfillment Locations
Orders may be fulfilled from our own facilities or designated fulfillment and logistics partners depending on product availability, inventory location, and destination. Shipment origin may differ from our registered business address.
Tracking
Tracking details are normally sent to the checkout email after dispatch when available. If tracking does not update for an extended period, contact service@miorat.com with the order number.
Address Accuracy and Changes
Customers must provide a complete, accurate address. If you notice an error, contact us immediately. We will try to update the address before fulfillment begins but cannot guarantee changes after processing, packing, or shipment starts.
Split Shipments
An order may arrive in separate packages because of inventory location, product dimensions, weight, fragility, or logistics requirements. Separate tracking may be provided where available.
Delays
Carrier congestion, weather, transportation interruptions, customs where applicable, local restrictions, inaccurate addresses, and seasonal volume can extend delivery. We provide available information and reasonable support when delays occur.
Delivered but Not Located
Check the delivery area, mailbox, parcel locker, household members, building management, reception, and nearby safe-drop locations. If the parcel remains missing, contact us with the order number and tracking details for review.
Lost or Stalled Shipments
If tracking has not updated for an extended period or a shipment appears lost, contact support. We will review available carrier information and provide an appropriate solution based on the confirmed circumstances.
Shipping Damage or Incorrect Delivery
Contact us within 7 calendar days after delivery for visible shipping damage, an incorrect item, or a missing expected item. Include photographs of the product, packaging, shipping label, and issue where appropriate.
Large or Fragile Items
Some sculptural accent stool products may be heavy, unusually shaped, or finished with surfaces requiring protective packing. Available shipping options reflect the services offered for the order and destination.
Business Days and International Delivery
Business-day estimates generally exclude weekends and public holidays. Where international delivery is offered, different timeframes, customs, duties, import taxes, brokerage charges, or other governmental fees may apply.
Undeliverable Packages
If a package is returned because of an incomplete address, repeated failed delivery attempts, refusal, or another issue not attributable to the store, additional shipping costs may apply before reshipment where permitted by law.
Customer Care
Questions? We’re here to help.
Email service@miorat.com or call +86 173-7089-4147.
Customer service hours: 8:00 AM – 10:00 PM Daily.
Company Details
Business Information
- Brand Name
- Miorat™
- Domain
- miorat.com
- Legal Company Name
- Wuhan Xuanlunjing Network Technology Co., Ltd.
- Owner / Legal Representative
- Chen Jianyou
- Business Address
- Room 4, 13th Floor, Building 23, Phase I, Liantou Plaza Commercial Area, Daqiao Village (East of Wenhua Road), Daqiao New District Office, Jiangxia District, Wuhan City, Hubei Province (Shengtongge Business Secretary - Workstation 790)
- Customer Support Email
- service@miorat.com
- Customer Support Phone
- +86 173-7089-4147
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily