Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Eligibility remains subject to the conditions below.

Starting a Return

Before sending an item, email service@miorat.com with the order number, product, reason for return, and relevant photographs or videos. Support will review the request and provide instructions if approved.

Return Eligibility

• Unused and in original condition for a preference-based return.
• Complete, unaltered, and not intentionally damaged.
• Returned with included parts, hardware, accessories, inserts, and materials.
• In original protective packaging where reasonably possible.
• Accompanied by proof of purchase or the applicable order number.

Product Variation

Reasonable minor differences in color, tone, texture, grain, finish, dimensions, or weight caused by materials, lighting, screens, production batches, or manufacturing tolerances are not necessarily defects.

Preference-Based Returns

An eligible preference-based return may be requested within the 30-day period. Customers are generally responsible for arranging and paying return shipping.

Damaged, Defective, Incorrect or Incomplete Items

For visible shipping damage, an incorrect item, or a missing expected item, contact us within 7 calendar days after delivery with the order number and clear supporting photographs or videos.

For a confirmed issue attributable to us, we will provide an appropriate replacement, reshipment, refund, return solution, or other reasonable remedy at no additional cost to the customer.

Return Destination

Do not send merchandise to the registered business address unless support specifically instructs you to do so. After approval, we will provide the applicable return warehouse address and instructions.

Items That May Not Qualify

• Customized or personalized products.
• Gift cards.
• Items clearly disclosed as final sale or non-returnable before purchase.
• Products materially altered, misused, improperly assembled or installed, or damaged after delivery for unrelated reasons.

Return Shipping and Fees

Customers generally pay shipping for preference-based returns. If a confirmed problem is attributable to us, we provide an appropriate no-additional-cost solution. No restocking fee is charged for an approved return unless a specific lawful exception was clearly disclosed before purchase.

Packing and Return Transit

Use suitable protective packaging and a trackable service for preference-based returns. Retain the receipt and tracking number. The customer is generally responsible for a preference-based return until it reaches the approved destination, except where law or instructions provide otherwise.

Inspection

After an approved return arrives, it may be inspected to confirm identity, completeness, condition, and compliance with the return requirements.

Refund Timing and Method

Once an eligible return is received, inspected, and approved, the refund is normally initiated to the original payment method within 5–10 business days. The bank or payment provider may require additional posting time.

Partial Refunds

Where permitted by law, a reduced refund may apply to a preference-based return that is missing parts, has avoidable damage, or arrives in materially different condition. Any adjustment will reflect the actual condition and circumstances.

Exchanges

If an exchange is available, support will explain the process. Availability depends on inventory, product condition, and the reason for the request.

Cancellations

Request cancellation as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, or shipment starts.